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<p id="isPasted">All the new units are eligible for a six-month extended warranty. Please register your product within&#xA0;30 days of receiving the machine. The warranty will be activated automatically from the date of original purchase of this product.</p><table border="1" cellpadding="0" cellspacing="0" data-sheets-baot="1" data-sheets-root="1" dir="ltr"><tbody><tr><td>Categories</td><td>Product Series</td><td>Model#</td><td>Warranty Period</td><td>Warranty Support Document</td></tr><tr><td>Dehumidifier</td><td>/</td><td>GDN20AZ-A3EBA2A / GDN35BB-A3EBA2A / GDN50BA-A3EBA2D / GDN50BA-A3EBA2F</td><td colspan="1" rowspan="7"><p>1 Year</p></td><td colspan="1" rowspan="13"><p>Purchase Order No. /Invoice/SN</p></td></tr><tr><td colspan="1" rowspan="2"><p>Window AC</p></td><td>Chalet Series</td><td>GJC08BS-A6NRNJ1A / GJC10BS-A6NRNJ1A / GJC12BS-A6NRNJ1A</td></tr><tr><td>Tranquility Series</td><td>GJC08BU-A6NRNJ2A</td></tr><tr><td colspan="1" rowspan="4"><p>Portable AC</p></td><td>Shiny Series</td><td>GPC05AK-A3NNA1C/GPC06AK-A3NNA1C</td></tr><tr><td>Aovia Series</td><td>GPC05AP-A3NNA1A /GPC06AP-A3NNA1A</td></tr><tr><td>Aolis Series</td><td>GPC08AO-A3NNA1A</td></tr><tr><td>Aomi Series</td><td>GPC08ASB-GPC08ASB/GPH10ARC-A6NNA1A</td></tr><tr><td colspan="1" rowspan="2"><p>Split AC</p></td><td>Single-Zone System</td><td>GWH09AFCXB-A3DNA2B / GWH09AFCXB-D3DNA2B / GWH12AFCXB-A3DNA2C / GWH12AFCXB-D3DNA2C / GWH18AFDXE-D3DNA2B</td><td colspan="1" rowspan="4"><p>5 Years</p></td></tr><tr><td>Multi-Zone System</td><td>MZ-M9/MZ-M12/MZ-M18/MZ-M24/MZ-M30/MZ-M36</td></tr><tr><td>PTAC</td><td>/</td><td>GAA09AF-D6DRNB5A(VF)/<br>GAA15AF-D6DRNB5A(VF)</td></tr><tr><td>Central Air Heat Pump</td><td>/</td><td>HP-A36/HP-A60</td></tr><tr><td>Air Purifier</td><td>/</td><td>KJ350G</td><td>3 Years</td></tr><tr><td>RV AC</td><td>Go Cool</td><td>GRH15DC-A6NNA1A</td><td>2 Years</td></tr></tbody></table>

All the new units are eligible for a six-month extended warranty. Please register your product within 30 days of receiving the machine. The warranty will be activated automatically from the date of original purchase of this product. 1 Year. Purchase

How long is the warranty?

General

What is your shipping policy?

How do I make a return?

How do I cancel my order?

What if my package gets lost or arrives damaged?

Price match policy

What is the 3-minute compressor protection?

Are the window air conditioner fits in my window?

What is the little symbol that looks like a person's head and shoulder showing on my unit?

How does the Energy-saving mode run?

How does the sleep mode work?

Do the window ACs come out of the case or are they fixed solid?

Can the window air conditioner be mounted vertically or sideway instead of horizontally?

The air conditioners cycle on and off.

Water circulating noise in the unit

Window AC

Video guide to setup the portable AC

Do I need to drain the water?

What is 3-Minute Compressor Protection?

What are the dimensions of the window panel kit?

What diameter exhaust hose does it come with? How long can it be extended? Can I get a hose extension?

Can this portable AC vent through my window screen? Do I need to remove my window screen?

Portable AC

Which voltage model should I choose? 115V or 230V?

Do you have another size line set? Can the copper line sets be cut or shortened?

Is the mini-split AC pre-charged with freon?

Are the coils coated with an anti-corrosion coat?

Why is there condensation at the indoor unit's air outlet of a split air conditioner?

Filter maintenance issues

Can the split ac connect to a regular 120V outlet ?

What is the recommended operating range?

Do you offer professional installation service?

Can I use the GFCI breakers?

What type of refrigerant is used in your split AC units?

What should I check before buying ERV system?

Can the ERV system be mounted on any wall?

Does the ERV system need to be installed right next to the indoor unit?

Can the ERV system work with my existing split AC?

Can the ERV system work independently?

Is it possible to use a MERV 13 rated filter on the mini split units?

How to remove the indoor unit from the mounting plate?

How to Operate the ERV in Aoraki Systems

Mini-Split AC General

Error Code-F0 Refrigerant leakage protection

Error Code-F1, F2, F4 Temperature sensor malfunction

Error Code-H3, E8 Overload protection

Error Code-E2 Anti freezing protection

Error Code-E6 Communication malfunction

Error Code-E5 Overcurrent protection

Error Code-H6 Internal fan motor does not operate

Mini-Split AC Error Codes Troubleshooting

Are the 7.5-inch screws included?

Can this RV AC run on 120 V from a regular home outlet？

What is the torque for the 4 main mounting bolts?

Is this an inverter air conditioner?

Is the TOSOT RV AC equipped with a soft start?

RV AC

Technical Issues

Categories	Product Series	Model#	Warranty Period	Warranty Support Document
Dehumidifier	/	GDN20AZ-A3EBA2A / GDN35BB-A3EBA2A / GDN50BA-A3EBA2D / GDN50BA-A3EBA2F	1 Year	Purchase Order No. /Invoice/SN
Window AC	Chalet Series	GJC08BS-A6NRNJ1A / GJC10BS-A6NRNJ1A / GJC12BS-A6NRNJ1A
Window AC	Tranquility Series	GJC08BU-A6NRNJ2A
Portable AC	Shiny Series	GPC05AK-A3NNA1C/GPC06AK-A3NNA1C
	Aovia Series	GPC05AP-A3NNA1A /GPC06AP-A3NNA1A
	Aolis Series	GPC08AO-A3NNA1A
	Aomi Series	GPC08ASB-GPC08ASB/GPH10ARC-A6NNA1A
Split AC	Single-Zone System	GWH09AFCXB-A3DNA2B / GWH09AFCXB-D3DNA2B / GWH12AFCXB-A3DNA2C / GWH12AFCXB-D3DNA2C / GWH18AFDXE-D3DNA2B	5 Years
Split AC	Multi-Zone System	MZ-M9/MZ-M12/MZ-M18/MZ-M24/MZ-M30/MZ-M36
PTAC	/	GAA09AF-D6DRNB5A(VF)/ GAA15AF-D6DRNB5A(VF)
Central Air Heat Pump	/	HP-A36/HP-A60
Air Purifier	/	KJ350G	3 Years
RV AC	Go Cool	GRH15DC-A6NNA1A	2 Years

How long is the warranty?Updated 3 months ago